We are looking for a Promotions Assistant

The Position:

We’re looking for a Promotions Assistant. This is an entry level position, supporting our album/ticket bundling and redemptions team in operating and executing the many campaigns we have running at any one time. We regularly partner with major labels such as Universal, Sony and Warner and have worked with some of the biggest names in music today (Ariana Grande, Nicki Minaj, Mumford And Sons, to name a few) to help deliver new music directly to fans!

A few of the regular tasks you’ll be engaged in include:

  • Daily monitoring and ownership of our customer service portal for enquiries related to our redemption campaigns;
  • Data processing and entry for multiple ongoing redemption campaigns;
  • Facilitating inventory updates and reshipment requests with our warehouses and fulfillment partners;
  • Tracking settlement and payment details.

We offer flexible hours, the ability to work remotely, when necessary, and after three months, employee health benefits including group RRSP (with employer match contributions). We also boast a lovely back patio, complete with gazebo and BBQ from where you can work when the weather permits!


  • Bachelor’s Degree, College Diploma, or equivalent experience;
  • Excellent verbal and written communication skills;
  • Highly organized, detail-oriented and able to multi-task;
  • Excellent time management skills with the ability to manage conflicting priorities;
  • Experience in customer service;
  • Ability to achieve results in a fast-paced team-based work environment but also able to self-start and work independently;
  • A passion for learning new skills;
  • Ability to work irregular hours when necessary;
  • Knowledge of the music industry an asset.


  • Basic HTML;
  • Experience with email marketing platforms (i.e. MailChimp or equivalent);
  • Experience with retail and e-commerce an asset;
  • Exposure to Google Analytics.

The Company:

For more than 15 years, officialCOMMUNITY has been the global leader in online brand management, presale ticketing and ecommerce for music legends. Our client roster has included James Taylor, Céline Dion, Santana, Bonnie Raitt, George Michael, Elton John, Mark Knopfler, Damien Rice, Blue Rodeo and countless other household names.

Over that time, in partnership with management, labels and sometimes even the artists themselves, we have helped transform nascent web properties into thriving standalone e-businesses.

Whether it’s our artist-clients or our artist’s customers, officialCOMMUNITY prides itself on offering best-in-class, boutique-style, high touch service. This same core value extends to our work environment, where an open concept and a small, experienced team means you’ll have direct, daily, company-wide support as you learn and grow within your new role.

The Location:

officialCOMMUNITY is based in Toronto with our office a short walk from Roncesvalles Village. We have a bus stop a hop, skip and a jump from our front door and are a 10-minute walk from Dundas West Station. If you know Roncesvalles, you know that there is no shortage of great spots to grab lunch or coffee and you will often find a few of our crew popping out around noontime for a walk to grab some eats. As far as Toronto neighbourhoods go, we’re lucky to be so close to one of the best!

We appreciate and consider all applications, however, only those candidates selected for an interview will be contacted.

Apply for Promotions Assistant